The Prokura team are available to discuss any query you have with your order and can be contacted via the following:
TEL: 03301 359149 or Email: sales@prokura.co.uk, or via the webchat on www.prokura.co.uk Â
RETURNS
Your order can be returned and refunded if requested within 14 days of delivery date.
To be eligible for a return, the order/item must be in its original packaging, unused and in a resalable condition, unless the goods have been received as damaged or faulty
A receipt or proof of purchase is required to process the return.
Returned products will only be accepted if accompanied with the Prokura Returns note issued by the returns team.
Defective/Damaged Goods
If goods arrive defective/damaged/incorrect, Prokura will issue the Returns Note, and arrange collection for the goods. The Returns Team will be in contact.
Surplus/Wrong Goods Ordered
If the wrong product is ordered by the customer, the customer can return the goods at their expense or Prokura can organise the collection.
Where the collection is organised by Prokura, a 25% admin charge is applied. That is 25% of the goods value being returned and is deducted from the refund amount.
Remember any goods being returned need to be accompanied with a Returns Note
REFUNDS
Upon receipt of the returned order, the goods will be inspected and if the return is approved, the Refund will be processed.
You will receive email confirmation of the Refund and the credit will be applied to your credit card or original method of payment, within 5 working days.
Sale items (if applicable)
Regular priced items and sale items may be refunded, unfortunately clearance items cannot be refunded.
Special items
Items considered nonstandard or bespoke such as custom cut stud are special items and cannot be returned and/or refunded, unless faulty.
The Prokura team are available to discuss any query you have with your order and can be contacted via the following:
TEL: 03301 359149 or Email: sales@prokura.co.uk, or via the webchat on prokura.co.uk Â